{"ProSiteId":67,"SelectedCategoryId":21600,"NavGroupCategoryId":21600,"Pages":[{"Id":4038,"CategoryId":21600,"PageType":{"Id":2,"Code":"CAT","Name":"Category","DisplayOrder":null},"PageLayoutTypeCode":"FW","PageNum":0,"PageLayout":[{"Id":5,"Code":"BODY","DisplayOrder":0,"Name":null,"Widgets":[{"Id":21972,"IsComponent":true,"Uuid":"9e7a9692-343a-4328-84e3-be934951fbf9","ComponentTypeName":null,"Name":null,"DisplayOrder":null,"ColumnDisplayOrder":1,"ComponentCode":"SITB","TypeName":null,"TypeCode":"SITB","AllComponentProperties":[{"ComponentPropertyName":"image","ComponentPropertyTypeName":"JSONPROP","AltText":null,"DisplayOrder":0,"ComponentPropertyValue":{"Value":"{\"Items\":[{\"MediaContentId\":856,\"Name\":\"Contact | FAQ\"}]}","DefaultValue":null}}]},{"Id":21974,"IsComponent":true,"Uuid":"d134d73e-c39c-49c8-b6ce-c1be6aa3dd93","ComponentTypeName":null,"Name":null,"DisplayOrder":null,"ColumnDisplayOrder":1,"ComponentCode":"NG","TypeName":null,"TypeCode":"NG","AllComponentProperties":null},{"Id":21975,"IsComponent":true,"Uuid":"158f716e-150c-4c58-a5d7-0847b47a40d6","ComponentTypeName":null,"Name":null,"DisplayOrder":null,"ColumnDisplayOrder":1,"ComponentCode":"SITB","TypeName":null,"TypeCode":"SITB","AllComponentProperties":[{"ComponentPropertyName":"image","ComponentPropertyTypeName":"JSONPROP","AltText":null,"DisplayOrder":0,"ComponentPropertyValue":{"Value":"{\"Items\":[]}","DefaultValue":null}}]}]}]}],"CategoryPage":{"Category":{"Id":21600,"SortOrder":7,"Name":"Contact | FAQ","Header":"","AltText":null,"CompanyId":0,"Description":"

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Upload Files

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Thanks to the convenience of our online file transfer module, there's no need to make a special trip just to deliver a file. You can easily send a file from your computer in a matter of minutes. Just click the image above to send us files.

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Artwork & File Submission Guidelines

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To ensure the highest quality print and fastest turnaround, please follow these specifications when preparing your files:

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1. Preferred File Formats

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Vector Files (Best for Logos & Large Prints): .AI, .EPS, or .PDF (with all fonts outlined).
Raster Files (Photos): .TIFF, .PSD, or high-resolution .JPG.

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2. Resolution Requirements

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Files should be at least 300 DPI at the final print size.
Note: Images pulled from websites (usually 72 DPI) will appear blurry when printed.

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3. Color Mode

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Please submit all files in CMYK color mode.
If your brand requires specific Pantone (PMS) colors, please list them in the "Special Instructions" field of our submission form.

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4. Bleed & Safety

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For full-bleed designs (printing to the edge), please include a 0.125" bleed on all sides.
Keep all important text and logos at least 0.25" away from the trim edge.

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Pro Tip: "Outlining" your fonts (converting text to shapes) ensures your design looks exactly the same on our computers as it does on yours—no missing font errors!

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What is a proof and why is it important that I look at it?
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In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.
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What is the Pantone Matching System?
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The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
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Why do the printed colors look different from the colors on my screen?
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In short, printers and monitors produce colors in different ways.
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Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.
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When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.
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Is white considered a printing color?
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Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.
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What file format should I use when submitting my electronic document for printing?
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PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.
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Once I submit the documents, how long will it take to finish my job?
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Simple jobs are often completed the same day. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.
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What forms of payment do you accept?
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We accept cash, company check and all major credit cards. We can also set up a business account for you, as well. Contact us for details.
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What type of return can I expect from personalized or variable data marketing materials?
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Studies consistently show that personalized marketing receives a far greater response than static pieces.
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On average, the response rate of a static direct mail campaign is around 2%. A targeted, personalized campaign that utilizes variable data technology can increase that response rate by up to 30%.
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While the cost per piece of variable imaging direct mail is higher, your cost per response is much lower, increasing your return on investment.
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What do I need to provide for variable data projects?
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We work with many types of data files, but CSV files are the safest bet. These are data files that have commas separating each field, and returns separating each line of data. To save time and hassle, make sure your data is properly formatted with each piece of data in separate fields.
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Complex projects may require other files, like image files or additional data files. If you are unsure of what may be required for a particular variable project, give us a call for a free consultation.
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Do you offer storage?
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Yes. We offer storage of most products. In some cases, minimum quantities may apply.
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If you don’t see what you need – call or contact us online

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Quotations & Orders: Quotes are valid for 30 days. Orders are subject to credit approval and unforeseen contingencies (Acts of God, strikes, etc.). Canceled orders require compensation for all incurred costs.
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Creative & Experimental Work: All preliminary work is billable at current rates. Sketches, copy, and dummies remain the provider's exclusive property and may not be used without written consent.
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Specifications & Alterations: Quotes depend on accurate specifications. If submitted materials differ from the original quote, jobs may be requoted. Customer alterations beyond original specs will be charged at current rates.
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Proofs: Prepress proofs must be signed and returned before production begins. The provider is not liable for errors if the customer waives proofs or communicates changes verbally. Press proofs are only provided if requested in writing and may incur additional charges.
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Color Accuracy & Technicals: Expect reasonable variations (85-90% accuracy) between proofs and final products due to differences in ink, paper, and equipment.
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Files & Manuscripts: Customers must maintain original file backups. The provider is not liable for damaged media or digital file errors. Additional programming needed to utilize customer files is billable.
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Production & Delivery: Schedules are estimates; the provider is not liable for delays caused by government action, war, or carrier issues. Shipping is F.O.B. provider’s platform. Title passes to the customer upon delivery to the carrier.
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Quantities: Overruns or underruns not exceeding 10% will be billed at the actual quantity delivered.
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Customer Property: The provider's liability for customer property is limited to the amount recoverable by insurance.
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Payment & Claims: Payment is Net 30 days. Claims for defects or shortages must be made in writing within 10 days of delivery (or 24 hours for general complaints). Liability is limited to the return of the invoiced amount; no consequential damages are assumed.
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Indemnification & Copyright: Customers warrant they own the rights to all submitted images and that content is not libelous. Customers agree to indemnify the provider against all legal actions and costs related to copyright infringement or privacy rights.
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Taxes: All applicable taxes are the customer's responsibility and will be added to the invoice.
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Turnaround: Turnaround begins only once all "print-ready" artwork is received. The remedy for missed deadlines is limited to a refund of rush fees or a future credit.
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Customized Goods & Sizing: Returns are not accepted on customized items unless they are materially flawed or defective. Sizing varies by manufacturer; Proforma PSP is not responsible for incorrectly ordered sizes.
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Venue: All legal disputes shall be settled in the jurisdiction of Sumner County, TN.
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1 - Let’s look at washing your embroidered clothing

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Before we consider the embroidery on your clothing you need to think about the garment itself. Always read the washing instructions for the garment carefully and follow them. If the garment is altered in anyway then there is a good chance that this will affect the embroidery on it. For example, if the garment shrinks in the wash the embroidery will bow out on the garment as the stitching itself will not have reduced in size with the garment.

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The Do Nots of Washing Embroidered Clothing

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When washing an embroidered item of clothing there a few things to be aware of. Undo any buttons and close any zips on the garment, this will ensure the shape is maintained during the wash.
Embroidery thread is best washed at 30 degrees and is guaranteed not to fade or distort if washed at this temperature. Another area of good practice when washing embroidered clothing is to wash the item inside out. This will protect the embroidery and increase its longevity.
Don’t dry clean a garment that has been embroidered. Dry cleaning uses chemicals that will affect the embroidery thread.
Finally, wash your garment before its first wear. This will remove any marks from the embroidery frame.

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2 - Let’s look at drying your embroidered clothing item

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Ideally a garment that has been embroidered is best dried by lying on a flat surface. This is not always possible so hanging it on a clothes rack will be fine. Try not to leave in a damp or wet environment before your garment is fully dried. This is not only bad for the embroidery but also the garment itself. Never tumble dry a garment that has embroidery on it as the thread is not designed to be tumble dried and will not react well to this form of drying.

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3 - Let’s look at how best to iron your embroidered clothing item

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All embroidered garments should be ironed inside out on the reverse of any embroidered logo. You should never iron directly over the embroidery itself as the high temperatures from the iron may damage the thread and therefore the logo.

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Last but not least - folding and storing

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To protect the embroidered logo on your clothing hang it up in your closet. If you need to fold the item to place in a drawer or suitcase avoid folding along the embroidered logo or text so as not to stretch the thread.

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Hope you will find this helpful!

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